Our aim is to do everything we can to ensure our patients receive the best possible experience, see a selection of recent testimonials below :
I cannot recommend the team at Cecil Amey Holt highly enough. When I broke my glasses a few days before an important event, the team very speedily repaired them so that I could wear them on this special occasion and also ordered a new pair under guarantee.I have always found the team to be very knowledgeable, helpful and friendly; nothing is too much trouble, and they very kindly went above and beyond when I needed it. Many thanks.
I have been a customer for many years now, and in all that time I have received excellent service from every member of staff. The atmosphere is so warm and welcoming. I cant praise all of them enough. Nothing is too much trouble In my eyes and the service you give cannot be bettered.
Long may all of you remain there.
I will be happy for you to use my feedback in any way you choose as it is true and honest.
A really positive experience with Lian recently. I was very impressed by her knowledge, experience and enthusiasm to get just the right solution for my contact lenses. I have struggled in the past getting the right prescription, given all the different factors that have to be taken into account, but Lian was really supportive and committed to getting the best solution for me, even as far as providing a variety of trial packs for all the various combinations available.
I’m very happy with the result we came up with. Thanks, Lian!
C.S Norwich – January 2023
You could have done nothing more
For many years you have looked after my mother and now myself. Now 96 and suffering dementia with very poor sight the kindness and empathy shown by all of you today was out of this world. James the optician, James who fitted the glasses and a young lady who did the initial tests – sorry I did not get your name. I had produced a background report for you following a visit to the N&N just before Christmas. All three had read and understood the circumstances and what we were trying to get from in for our mother.
A huge thank-you and I hope you all have a wonderful year.
To finish a special thank-you to optician James who I had sounded out on what could be done when I had an appointment just after we were at the N&N.
JF – Wroxham – January 2023
The team at Cecil Amey are very professional, they offer a relaxed and friendly service with great customer satisfaction. They are very knowledgeable with all of the services they offer.
The appointments are not rushed and great care is taken to only offer the right products suitable and in the style needed from a vast range.
They were very helpful with my appointment date and every effort was made to accommodate my requests for my fitting date in the very near future.
Attleborough Branch 5 Stars – 14//11/2022
” Very good experience. Cecil Amey in Aylsham is a very good optician and hearing place and I would thoroughly recommend them. The shop is bright and clean and the staff are extremely helpful, informative and pleasant.”
Marigold – Alysham 1/11/2022
” Absolutely brilliant top class service form start to finish! All the staff were very polite, friendly, helpful and informative! Thank you. FANTASTIC!”
“I’ve been a customer of Cecil Amey Opticians for over 22 years, at the Wymondham and Norwich branches. The staff have always been fantastically helpful and friendly, knowledgeable and professional. I would (and have!) highly recommend them to anyone using an Opticians in Norfolk as they are brilliant.“
Mr Andrew Barnes – Norwich – 06/10/2022
“From the timely, professional reminder of my need for an appointment, to the speed at which I was able to get one and the pleasant reception staff, the whole experience felt like great customer service. The Optician (Humraj) was very professional and personable, explaining everything as he went along. The dispensing Optician offered great advice and I would highly recommend the Norwich store.”
Mr Nigel Cullumbine – Norwich 4/06/2022
“Having suffered with watery, sore, red eyes for many years, it was not until I had the results and diagnosis from the tear lab test at the Cecil Amey Watton dry eye clinic, that I realised I had chronic dry eyes. Within days of the initial treatment the transformation was remarkable, my eyes feel and look so much better, friends and family have also commented on how well I now look. The staff at Cecil Amey were very knowledgeable, extremely professional and exceptionally friendly. I left the clinic with a great deal of good advice and ongoing treatment that continues to keep my eyes feeling better than they have for many years. If you suspect you may have any symptoms of dry eye, I highly recommend a visit to the dry eye clinic for diagnosis and some excellent advice.”
Gary Long – 14/12/2017
“Absolutely brilliant experience in Attleborough my daughter is disabled and due to be prodded and poked hates anyone who she thinks is medical. They made her so welcome and went way beyond what they had to do. From the receptionist who crawled under the chairs in the waiting room to coax her out during a thunderstorm, to the wonderful Linda who allowed as much time as possible to get the most accurate results. Thank you”
Vicky Gillman – 16/09/2017
“Very happy with the service I received in Attleborough branch, particularly Dawn who was incredibly friendly & more than helpful ! I look forward to popping back to place my order, thank you”
Jessica May Diaaper – 10/10/2017
“We visited the Watton branch yesterday for an appointment in the Quiet Hour. Elizabeth was amazing with our daughter, so calm and extremely patient!!! It was a very relaxed appointment and just what was needed for my daughter! Thank you so so much for your understanding!!!”
Becki Dockree – 25/09/2017